A key question when developing social media strategy or a website is “Who do we target?”. “Who will be the most effective individuals to reach with our message?” Often these target audiences break down into two groups. Advocates for your organization, people who are invested in you and your offering, and the public, customers or end users – the ultimate recipients of your offering. A typical website design or social media strategy will try to reach these two groups in varying proportions.
But there is a third group, a group as important as either and one that can have a disproportionate effect on reaching end users. We call this group “Messengers.” Unlike your advocates, messengers are an audience that you don’t have direct contact with on a regular basis. They don’t follow your every word but they do share an affinity for your ideas, your topics and your issues. They might already be talking about your issues without mentioning your organization. Sometimes messengers talk about your topic on a regular basis, sometimes more sporadically as events or seasonality dictates.
Read more